We want you to be happy with your purchase. If you aren't, you can return most items as described below.
Return window
Unused items in their original condition and packaging can be returned within the return period shown at checkout and on our product pages.
Items that can't be returned
- Custom or special-order items made or ordered to your specifications.
- Items that have been installed, assembled or used.
- Gift cards.
How to return an item
Please contact us before sending anything back so we can confirm the return and give you instructions. Items sent back without contacting us first may not be accepted.
Refunds
Once we receive and inspect the item, we will let you know whether the refund is approved. Approved refunds go back to your original payment method. It can take several business days for the refund to appear, depending on your bank or card provider.
Return shipping
Unless the item arrived damaged or we sent the wrong item, you are responsible for the cost of return shipping.
Damaged or wrong items
If your item arrived damaged or isn't what you ordered, contact us right away and we will arrange a replacement or refund at no cost to you.